Help Centre

Shipping Policy

Tricera makes every effort to get your order to you as soon as possible. Orders for in-stock items usually ship same day if placed before 2:00 PM (Pacific Time) Monday – Friday (excluding holidays). Orders placed on the weekend or during holiday closures will be shipped on the next business day. If there is an issue with your order or the product is out of stock you will be notified by email.

Shipping is provided through Canada Post. If you wish to ship via an alternate carrier (Purolator, FedEx, Greyhound, etc.) please, contact us to discuss availability and applicable shipping rates.

Most orders within Canada are shipped via Canada Post expedited service, which is faster than regular parcel post, ensuring a speedier delivery time.

Estimated delivery times (from day of shipment):

  • Vancouver Island: 1-2 business days
  • BC Lower Mainland: 1-2 business days
  • Rest of BC: 2-3 business days
  • Prairie Provinces (AB, SK, MB): 3-7 business days
  • Eastern Canada (ON, QC): 5-7 business days
  • Maritimes (NL, NB, NS, PE): 7-8 business days
  • Northern Canada (YT, NT, NU): 5-10 business days

When products are shipped to you by Canada Post, Tricera’s liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier’s terms and conditions of carriage. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered by making the appropriate requests when placing your order with

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

We currently do not offer shipping outside of Canada.

Return Policy

Due to the sensitive nature of the products we sell, we are unable to accept returns. All sales are final.

In the event that an Epson ink, printer, or scanner product is found to be defective, contact Epson’s warranty department direct at: 905-709-3839

In the unlikely event that Tricera Imaging shipped you the wrong product, we will gladly exchange for the correct item(s), covering all shipping cost. Please, contact us.

Warranty & Repair

Epson Single Function Printers, All-in-One Printers and Scanners:

For technical support on all Epson consumer products contact: 1-800-533-3731
For warranty claims on Epson consumer products contact: 1-905-709-3839

Epson Wide Format Pro Printers (17″ – 64″ wide):

For all Epson large format printer technical support, warranty claims or repair information, please contact Epson Pro Tech (Monday thru Friday 6am to 6pm PST) support at:

Leasing Options

Tricera offers competitive leasing rates through our partner RCAP Leasing.

To request a leasing quote please fill out our contact form found here.

You will be contacted within 24 hours by one of our sales representatives.